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Dear Customer
We’re carrying out work on our water main …
• We’ve completed our investigation work and are now going to be doing some vital improvement
work on our water pipe on a section of the B4555, New Road
• We plan to start from 6 January 2025 and take approximately four weeks to complete
• We’ll be working in two phases with three-way traffic lights in place for both phases.
Why we’re doing this work
We’re investing in our network in your area. Following our investigation work we now need to return to install a
new section of water main along part of B4555, New Road, Highley, Bridgnorth.
Important things to know
We plan to replace a section of our existing water main along a section of the B4555, New Road and across the
junction with Netherton Lane. Our work is planned to start from 6 January 2025 and take approximately four
weeks to complete. To allow for us to carry out this work safely, we’ll be working in two phases under consecutive
temporary three-way traffic lights which will be manually controlled between 07:30hrs - 09:30hrs and 16:00hrs -
18:30hrs. We would recommend allowing additional time for any journeys.
Phase one is planned to start from 6 January 2025 and take approximately one week, using three-way traffic
lights along a section of New Road on the opposite side of the carriageway to Netherton Workshops entrance.
Please be aware on Monday 13 January 2025 both phases will run consecutively.
Phase two is planned to start from 13 January 2025 and take approximately three weeks to complete. We’ll be
working under three-way traffic lights. When we’re crossing the junction of B4555, New Road and Netherton
Lane, we plan to complete halfway across this junction and then swop over to complete the second half.
The location of the work and duration can be found on the rear diagram and table.
We would like to take this opportunity to apologise for any inconvenience our works may cause.
Please bear with us…
Please rest assured that we, and our contract partner Avove, will be doing everything we can to minimise
the disruption and get the work finished as quickly as we can.
Interruption to water supply
We do not plan to interrupt your water supply during our work if this changes we will notify you in advance.
Plan – B4555, New Road - water main work
Table – Affected roads and traffic management
LOCATION START DATE FINISH DATE Traffic Management
Phase one - B4555,
New Road 06/01/25* 13/01/25*
Three-way traffic lights manually controlled between
07:30hrs – 09:30hrs & 16:00hrs - 18:30hrs
Phase two - B4555,
New Road & Netherton
Lane junction
13/01/25* 31/01/25*
Three-way traffic lights manually controlled between
07:30hrs – 09:30hrs & 16:00hrs - 18:30hrs
*Please note these dates may be subject to change
Keeping you informed every step of the way
If you have any queries about the work, you can contact us on the numbers below:
07716 227712 – Sarah Miles, Avove Customer Service Officer
0333 772 2282 – Avove 24hr Customer Service Centre
Please quote the project reference on the top of this letter. If your call is about your water supply or
sewerage service, you can call our Customer Operations Service Centre on 0800 783 4444.
Yours faithfully
Matthew Dockrell
Lead Project Manager
Severn Trent